Mission file · Windows PC repair · Perth
Perth PC repairs that show you exactly what we fixed.
Mike's been fixing computers since the early '90s and opened the doors in Perth the week the GST came in. Crassus, his AI assistant, fixes it with him. Then you get a plain-English report with real before-and-after numbers. Every change is written down, with a restore point before anything risky. We ask before doing anything you haven't approved.
Rather talk to a person? 08 9331 3455 · Mon to Fri, 9 to 5:30
Fixed! and explained
- South of the river, visits across Perth metro
- Every change written down
- No junk or trial software added
- A plain-English report with every job
We fix
- Windows PCs & laptops
Android™ phones · coming soon
Robots, not stopwatches
We measure it. Then we tell you.
Most repair shops say "it's faster now". We time the start-up and check memory before and after, and show you the results. If something didn't improve, the report says so.
-40 s
faster start-up
95 s down to 55 s, power button to a calm desktop.
-2.1 GB
memory used when idle
More room for your browser and email.
0
updates left to install
Windows, Office and drivers all current.
Numbers from our sample report. Every real report uses that PC's own measurements.
How it works
Three steps. No jargon.
1
Tell us what's wrong
Ring, email or book online. "It's slow", "the wifi keeps dropping out" or "I clicked something" is plenty to go on.
2
Mike and Crassus get to work
Crassus, our robot, does the careful, patient checking and Mike makes the calls. A restore point comes before anything risky, and every change is written down so it can be traced.
3
Get it back, with your report
You get your PC back and a short, friendly report. The plain-English part comes first, and the nerdy detail is there if you want it.
The bit nobody else does
Your repair, in plain English.
Every job ends with a report written for you, whether you're a gamer, a busy parent or a small business. It shows what we found and what we changed, plus the one or two things only you can do.
Meet Crassus
The robot who writes it all down.
Crassus is our AI technician. He checks, measures, fixes what Mike tells him to, and writes every step down. Then he signs off your report with a thought of his own. He's named after the Roman general who did the hard yards while the famous ones took the credit.
Crassus also maintains client websites, under Mike's supervision.
Thoughts from Crassus, the robot who fixed it
Twelve programs were queuing up every morning like a bus stop before anyone had asked for a bus. Now only the ones you actually use turn up. I watched it for a whole day afterwards, too. It didn't miss a beat.
Clear prices
What's wrong with it? Start here.
Every job gets the whole crew: Mike, Crassus, and a written report. Prices include GST and are agreed before we start. If we find something bigger, we ring you first.
Brain Scan
Computer brain fart? Book a Brain Scan.
$79 incl. GST · $129 at your place
Drop it in, or we come to you. We check it over properly and tell you exactly what's wrong, in plain English, before you spend another cent. Go on to a repair in the next 30 days and you get $25 off it.
- Windows, start-up, updates, security and backups all checked
- A short written report of what we found
- A straight answer: fix it, or don't bother
Brain Fix
$229 incl. GST
Just fix the problem. $299 at your place.
- The fault found and fixed
- Up to 2 hours of work
- Restore point before anything risky
- Your plain-English report
Most popular
Brain Refresh
$329 incl. GST
Fixed, then brought back to a clean baseline. $399 at your place.
- Everything in Brain Fix
- Windows, Office and drivers brought current
- Start-up tidied, nothing uninstalled
- Up to 3 hours of work
Brain Boost
$449 incl. GST
The lot, plus the extra mile for speed. $519 at your place.
- Everything in Brain Refresh
- Performance tuned and measured, before and after
- Junk and trial software gone
- Up to 4 hours of work
If a job needs more than its time cap, we ring you first, then it's $95 per extra half hour, agreed before we start. Parts are quoted separately. If something we fixed plays up in the next 30 days, ring Mike and we'll put it right, no charge. Something new? Ring us anyway and we'll talk it through.
Not just PCs
Offices, networks and everything in between.
Wifi that won't reach the back room, a server that's playing up, or a whole office to set up. Same careful approach and the same plain-English report, quoted before we start.
Talk to Mike about a job →- Business PCs and laptops
- Wifi and network fixes
- Routers, switches, access points
- Email and Microsoft 365
- New office set-ups
- Backups that actually run
- Printers (yes, those)
- Ongoing support for small teams
Websites too
We don't just fix PCs.
Our robots look after websites too. Tell us the change and Crassus makes it, checks it and shows you exactly what changed, with Mike approving the plan first.
See how it works →
Who's behind it
Meet Mike. And Crassus.
I'm Mike. I've been fixing computers since the early '90s and opened the doors in Perth the week the GST came in. I'm a small business owner south of the river, so I know what a dead laptop costs you.
Crassus is the new one. He's an AI assistant I built to do the careful, patient checking that used to take hours. He doesn't guess. He measures, writes everything down, and leaves anything he shouldn't touch for me. You get decades of experience working at machine speed, and you get told the truth.
Short, honest, and done right. If something can't be fixed, I'll tell you why. – Mike
Fair questions
Before you hand over your PC
Who is Crassus, and is he really fixing my computer?
Crassus is our AI technician, and Mike is in charge. Crassus works on the bench under his direction. It's very good at patient, repetitive checking, and it's under strict rules: it never touches your security settings, never installs anything you didn't ask for, and logs every action with how to undo it.
What happens to my files and privacy?
Your files stay on your PC. When the job's done, our repair tools are removed. We keep a job record so we can stand behind the work. See our privacy policy for what's in it and how long we keep it.
Does the AI read my files or emails?
No. Crassus works on Windows itself: settings, updates, drivers and start-up. Mike supervises the whole job.
Do you come to me?
Yes. Home and office visits anywhere in the Perth metro area, or drop it in to our home office south of the river by arrangement.
Do you fix Macs or phones?
Not Macs, not at the moment. We're looking into it, but for now it's Windows only; ring us and we'll point you somewhere decent. Android phones are coming soon, so if yours is playing up, ring us anyway.
What if it can't be fixed?
We tell you straight, explain why in the report, and give you your options. We don't do surprise bills.
How long does it take?
Most jobs are done in a day or two. We'll give you a time when you book.
Do you do businesses too?
Yes. Business reports come with the technical detail: specs, downtime and what to budget for next.
Tell us what's wrong
Not sure what you need? Start here.
Describe it in your own words. We'll tell you what it is and what it'll cost before anything happens.
Mike rings you back within 2 business hours. After 5:30 or on the weekend? First thing next business day.
Ready when you are.
Tell us what it's doing. We'll fix it and explain it.